On the HP Update Settings page, switch to never under "check for software updates on the web".Īlso, whenever a HP Update prompt is displayed, select cancel to block the download and installation of the update.The easiest option to do so is to wait for the next HP Update prompt to appear. HP customers who don't want to experience an issue like this again in the future may want to disable firmware updates for their printer. Inkjet 411 for instance asks customers to return all cartridges that stopped working to get them replaced with cartridges that work on devices running the new firmware. The printer won't accept non-HP ink cartridges anymore unless they are specifically designed for the new firmware. HP customers affected by the issue cannot do much about it it appears. There is obviously a chance that other models are affected as well. The printers affected by the firmware upgrade are HP Officejet Pro 8610, HP Officejet Pro 8615, HP Officejet Pro 8620, HP Officejet Pro 8625, HP Officejet Pro 8630, and HP Officejet Pro 6230 ePrinter, HP Officejet Pro 6830 e-All-in-One Printer, HP Officejet Pro 6835 e-All-in-One Printer, HP Officejet 6812 e-All-in-One Printer, HP Officejet 6815 e-All-in-One Printer according to Inkjet 411. It appears that HP programmed the firmware update that it released in March to block non-HP ink cartridges from working starting September 13, 2016. If you do not own an older printer model and your ink cartridge is a genuine HP cartridge, contract HP support for more information. It can still be used with some older printer models. The ink cartridge listed above is an older generation ink cartridge that does not work in your printer. One or more cartridges are missing or damaged. Until cartridges are replaced, make sure the printer is turned on to avoid damage to the printer. Replace the ink cartridges to resume printing. The following ink cartridges appears to be missing or damages. ![]() ![]() ![]() HP customers began to complain about the issue on Septemon various online forums, the official HP forum, and on community sites like Reddit.Īll reported that a HP Officejet printer blocked non-HP ink cartridges from working, and that the device displayed one of the following messages to the user:
0 Comments
Leave a Reply. |